Winkr Privacy Policy – How We Protect Your Data

1 Who We Are

Winkr is an online gaming and sports betting platform accessible at winkr.pro and through the Winkr mobile application. When this Privacy Policy refers to "Winkr", "we", "us" or "our", it means the Winkr platform and the team responsible for operating it.

This Privacy Policy applies to all users of the Winkr platform, including registered account holders and visitors who browse the website without creating an account. It covers data collected through the website, the Android and iOS mobile apps, and any communications between you and our support team.

If you have questions about anything in this policy or want to exercise any of your data rights, you can reach us at [email protected]. We aim to respond to all privacy-related requests within a reasonable timeframe.

2 What Data We Collect

We collect different types of information depending on how you interact with the Winkr platform. Here is a breakdown of what we collect and when:

Information You Provide Directly

• Registration details: Your name, date of birth, email address, phone number and country when you create a Winkr account.
• Identity verification documents: A copy of your CNIC or passport if you are asked to complete identity verification before withdrawal.
• Payment information: Details of the payment method you use to deposit PKR, such as your JazzCash or Easypaisa number, or bank account details for Raast and bank transfers. We do not store full card numbers on our servers.
• Communications: Messages, emails or chat conversations you send to our support team, including any attachments you share.

Information Collected Automatically

• Device information: The type of device you use, operating system version, browser type and unique device identifiers.
• Log data: IP address, pages visited, time spent on pages, links clicked, and error reports generated during your session.
• Location data: General location derived from your IP address. We do not collect precise GPS location data.
• Usage data: Betting history, game activity, deposit and withdrawal history, bonus usage, and session duration data linked to your account.
• Cookies and similar technologies: As described in Section 6 of this policy.

3 How We Use Your Data

We use the information we collect to run the Winkr platform properly and to provide you with a safe, functional experience. The specific purposes are:

• Account management: Creating and maintaining your account, processing your login, and managing your profile settings.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests back to your registered payment method.
• Identity verification: Confirming your identity when required for security reviews or before processing withdrawals above certain thresholds, in line with standard financial security practices.
• Customer support: Responding to your queries, resolving disputes, and investigating any account issues you report.
• Security and fraud prevention: Monitoring account activity to detect and prevent unauthorised access, bonus abuse, multi-accounting, money laundering and other prohibited activities.
• Platform improvement: Analysing usage patterns and technical data to fix bugs, improve performance, and develop new features that serve Pakistani players better.
• Responsible gaming: Using your activity data to identify patterns that may indicate problem gambling and to apply deposit limits or self-exclusion when requested.
• Marketing communications: Sending you information about promotions, bonuses, Cricket and PSL betting offers, and platform updates — but only if you have not opted out of such communications.
• Legal compliance: Retaining records as required by applicable financial and data protection obligations.

We do not use your data to make fully automated decisions that significantly affect you without the possibility of human review. If you have concerns about how your data is being used, contact our support team.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to create and manage your account, process deposits and withdrawals, and deliver the services you signed up for.
• Legitimate interests: We process certain data — such as technical logs, usage patterns and fraud signals — to protect the security and integrity of the platform and to improve the service for all users.
• Legal obligation: We are required to retain certain financial and identity records for compliance with applicable financial regulations and anti-money laundering requirements.
• Consent: Where we send you marketing communications, we do so based on your consent. You can withdraw this consent at any time through your account notification settings or by contacting support.

5 Payment Data and PKR Transactions

All deposits and withdrawals on Winkr are processed in PKR. When you make a deposit using JazzCash, Easypaisa, Raast or a bank transfer, the transaction is processed through a secure payment gateway. The payment provider handles the actual transfer of funds and shares a transaction confirmation with Winkr.

Winkr stores a record of your transaction history — including deposit amounts, withdrawal amounts, dates, and payment method type — for account management and financial record-keeping purposes. We do not store your full payment credentials (such as complete bank account numbers or full mobile wallet PINs) on our own servers.

Your payment data is shared with payment processors only to the extent necessary to complete the transaction. These processors are required to handle your data securely and are not permitted to use it for their own marketing or to share it with other parties.

6 Cookies and Tracking Technologies

Winkr uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. Here is how we use them:

• Essential cookies: Required for core platform functions such as keeping you logged in, maintaining your session, and processing transactions securely. These cannot be disabled without breaking the platform.
• Performance cookies: Help us understand how players use the platform — which pages are visited most, where errors occur, and how long sessions last. This data is aggregated and does not identify individuals.
• Functional cookies: Remember your preferences such as language settings, preferred sport markets (Cricket, PSL, Football) and display options so you do not have to reset them each visit.
• Marketing cookies: Used to show you relevant promotional content on the Winkr platform based on your activity. We do not use third-party advertising networks to track you across other websites.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use core features of the platform including login and deposits. For the mobile app, cookies are managed through equivalent local storage mechanisms.

7 Sharing Your Data

Winkr does not sell your personal information to third parties. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer partners receive the payment details necessary to process your PKR deposits and withdrawals. They are contractually bound to use this data only for transaction processing.
• Identity verification providers: If you are asked to complete KYC verification, a third-party identity verification service may process your CNIC or passport details to confirm your identity. These providers operate under strict data processing agreements.
• Security and fraud prevention services: We may share technical data such as IP addresses and device fingerprints with security service providers to detect and prevent fraud, multi-accounting, and other prohibited activities.
• Legal requirements: If we are required to disclose information by law or in response to a valid legal request from relevant authorities, we will do so. We will notify you where we are legally permitted to do so.
• Business transfers: In the event that Winkr undergoes a business restructure or transfer, your data may be transferred to the successor entity. You will be notified of any such change that materially affects how your data is handled.

In all cases, data sharing is limited to what is strictly necessary for the stated purpose. Third parties who receive your data are required to maintain appropriate security standards and may not use it for purposes beyond those we have specified.

8 Data Retention

We keep your personal data for as long as your account is active and for a period after account closure as required for legal, financial, and security purposes. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure to meet financial record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for the period required under applicable financial regulations.
• Support communications: Chat and email records with our support team are retained for a reasonable period to enable follow-up and dispute resolution.
• Technical logs: IP address logs and session data are retained for a shorter period and are used primarily for security monitoring.
• Marketing preferences: Your opt-in or opt-out status for marketing communications is retained for as long as your account exists to ensure we respect your preferences.

When data is no longer needed for any of the purposes described above, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Your Rights

As a Winkr user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with your request.

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of the information we hold about you is inaccurate or outdated, you have the right to ask us to correct it. You can update basic profile information directly from your account settings.
• Right to deletion: You can request that we delete your personal data. Note that some data must be retained for legal and financial compliance reasons even after account closure. We will inform you of what can and cannot be deleted and why.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being resolved.
• Right to withdraw consent: Where we process your data based on your consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, machine-readable format.

10 Children's Privacy

Winkr is strictly an adult platform intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, please do not use this platform or provide any personal information.

If we become aware that we have inadvertently collected data from a person under 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has registered on Winkr, please contact us immediately at [email protected] so we can investigate and act swiftly.

Age verification is part of our standard account review process. We take underage access prevention seriously as part of our responsible gaming commitment.

11 Account Security and Your Responsibilities

While Winkr takes significant technical measures to protect your data, account security is a shared responsibility. Here is what you can do to keep your account and personal information safe:

• Use a strong, unique password for your Winkr account that you do not use on any other platform.
• Enable any available two-factor authentication options within your account settings.
• Never share your login credentials, password reset codes, or OTPs with anyone — including people claiming to be Winkr staff. Winkr will never ask for your password.
• Log out of your account when using shared or public devices.
• Keep the contact details on your account (email address and phone number) up to date so you receive security alerts promptly.
• Report any suspicious activity on your account to our support team immediately.

Winkr monitors accounts for unusual activity and may temporarily lock an account if suspicious behaviour is detected. If your account is locked for security reasons, contact support to initiate the account recovery process. We will verify your identity before restoring access.

12 Changes to This Privacy Policy

Winkr may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features we offer. When we make changes, we will update the "Last Updated" date shown at the top of this page.

For material changes — those that significantly affect how we collect or use your data — we will provide advance notice through the Winkr app or by email to your registered address. This gives you the opportunity to review the changes before they take effect.

Your continued use of the Winkr platform after any changes to this Privacy Policy constitutes your acceptance of the updated practices. If you disagree with the revised policy, you should stop using the platform and request account closure.

We recommend bookmarking this page and reviewing it periodically, especially if you make significant deposits or share additional personal information with us.

13 Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or to your personal data, please get in touch with our support team. We are here to help and will respond to all privacy-related queries as quickly as possible.

You can reach us at: [email protected]

For questions about your account data specifically, please send your request from the email address registered to your account so we can verify your identity and process your request efficiently.

For details about our responsible gaming practices and self-exclusion tools, visit the Responsible Gaming page. For general questions about deposits, withdrawals and bonuses, check the FAQ page.