Winkr Terms and Conditions – Rules for Using Our Platform

1 Acceptance of Terms

By accessing the Winkr website or mobile application, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. You also confirm that you agree to our Privacy Policy, which is incorporated into these terms by reference.

These terms apply to all users of the Winkr platform, including players who have registered accounts and visitors who browse the site without registering. If you are browsing on behalf of another person or entity, you confirm that you have authority to bind that person or entity to these terms.

Winkr reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised date. Your continued use of the platform after any changes constitutes acceptance of the revised terms. It is your responsibility to check this page periodically for updates.

2 Eligibility

To use the Winkr platform, you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. Winkr is strictly an adult platform and does not permit underage users to register or play.
• You must be accessing the platform from a jurisdiction where online gaming is not expressly prohibited for you as an individual.
• You must not be acting on behalf of another person when registering or using your account.
• You must not be a current employee, contractor, or close family member of a Winkr employee in a role that would create a conflict of interest.
• You must be the legal owner of, or have full authorisation to use, any payment method you add to your account.

Winkr reserves the right to request age verification documents at any time. If you are unable to provide satisfactory proof of age, your account may be suspended and any balance held pending verification. This is done to protect younger players and uphold responsible gaming standards.

3 Account Registration

Each individual may hold only one account on the Winkr platform. Operating multiple accounts, whether under the same name or different names, is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held within them.

When registering, you must provide accurate and complete information including your real name, date of birth, and valid contact details. Providing false or misleading information at registration is a breach of these terms and may result in immediate account closure.

You are responsible for keeping your account login credentials secure. This includes your username, password, and any two-factor authentication codes. Do not share your login details with anyone. Winkr will never ask you for your password through any communication channel.

If you believe your account has been accessed without your authorisation, you should contact Winkr support immediately. You are responsible for all activity that takes place on your account until such time as you notify us of any unauthorised access.

4 Deposits and Payments

All deposits on the Winkr platform are processed in PKR (Pakistani Rupee). Winkr supports the following payment methods for deposits:

• JazzCash – mobile wallet transfers
• Easypaisa – mobile wallet transfers
• Raast – instant bank-to-bank transfers
• Bank Transfer – direct bank deposits
• Debit and credit cards where supported

Deposits are generally credited to your Winkr account balance within a few minutes of the transaction being confirmed by the payment provider. If a deposit does not appear in your balance within 30 minutes, please contact support with your transaction reference number.

Minimum and maximum deposit limits apply and may vary by payment method. Current limits are displayed on the Deposit page within the app and website. Winkr reserves the right to adjust these limits at any time with reasonable notice.

You must only deposit funds that belong to you. Depositing funds on behalf of another person, or using payment methods that do not belong to you, is prohibited and may result in account suspension. All deposits are subject to internal fraud and security screening.

5 Withdrawals

You may request a withdrawal of your available account balance at any time, subject to the following conditions:

• Your account must be fully verified before a withdrawal can be processed.
• Withdrawals are sent to the same payment method used for your most recent deposit, to prevent money laundering and ensure funds return to the original source.
• Any active bonus funds or amounts subject to pending wagering requirements cannot be withdrawn until the relevant conditions are met.
• Minimum withdrawal amounts apply and are displayed on the Withdrawal page.
• Withdrawal processing times vary by payment method. JazzCash and Easypaisa withdrawals are typically completed fastest. Bank transfers may take additional business days.

Winkr reserves the right to perform additional security checks before processing withdrawals above certain amounts. In such cases, you may be asked to provide documentation confirming the source of funds deposited into your account. This is a standard financial security procedure and is not an accusation of wrongdoing.

If a withdrawal request is declined, you will be notified with a reason and your balance will be restored. Declined withdrawals are typically the result of failed verification, suspected account compromise, or a payment method issue.

6 Bonuses and Promotions

Winkr offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and wagering requirements that are clearly stated on the Promotions page and in the individual offer details. By accepting any bonus, you agree to the specific terms attached to that offer.

General bonus rules that apply across all Winkr promotions:

• Bonuses are for personal use only and may not be transferred between accounts.
• Wagering requirements must be completed within the time period specified for each offer. Bonuses that expire before wagering is completed will be removed from your account along with any winnings derived from that bonus.
• Only one welcome bonus is available per player, per household, and per device. Attempting to claim a welcome bonus multiple times through new accounts is considered bonus abuse.
• Winkr reserves the right to cancel any bonus and associated winnings if it determines that the bonus was obtained through fraudulent means, collusion, or exploitation of a system error.
• Free bet promotions tied to Cricket, PSL, or other sporting events are subject to the event taking place as scheduled. If an event is cancelled, free bets attached to that event will be voided.
• Cashback promotions are calculated on net losses within the specified promotion period and are credited within the timeframe stated in the offer.

7 Betting Rules

The following rules apply to all sports betting and gaming activity on the Winkr platform:

• All bets are final once accepted and confirmed by the system. Bets cannot be cancelled or amended after confirmation except where an obvious technical error has occurred.
• Winkr reserves the right to void bets in cases of obvious pricing errors, data feed failures, or events that were incorrectly listed.
• In-play betting odds are updated in real time. A bet placed during a live Cricket or PSL match is accepted at the odds displayed at the moment of confirmation, not the odds shown when you began filling in your bet slip.
• If a match or event is abandoned, postponed or cancelled, all bets on that event are voided and stakes are returned to your account balance, unless the event is rescheduled and completed within 48 hours.
• Maximum bet limits apply per event and per market. These limits are displayed on the bet slip before confirmation.
• Winkr uses official match data and results from recognised sporting bodies for Cricket, T20, Football and Esports markets. Any dispute about a result outcome will be resolved using official data sources.
• Winnings from Live Casino games, Fish Games and Slots are calculated automatically by the game engine and are credited to your balance immediately upon game completion. These results are final.

Winkr does not tolerate match fixing, spot fixing, or any form of corruption in sport. If we have reason to believe that a player is involved in or has knowledge of any fixed outcome, their account will be suspended pending investigation and relevant information may be passed to appropriate authorities.

8 Prohibited Activities

The following activities are strictly prohibited on the Winkr platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities:

• Creating more than one account on the Winkr platform, whether under your own name or a different identity.
• Using automated software, bots, scripts, or any other artificial means to interact with the platform, place bets, or exploit promotions.
• Exploiting technical errors, game glitches, or pricing mistakes to gain an unfair advantage.
• Colluding with other players in Live Casino games to gain an advantage over the house or other participants.
• Using the platform to launder money or for any other illegal financial activity.
• Providing false identity documents or impersonating another person during the verification process.
• Attempting to manipulate the outcome of any bet or game through any means.
• Using payment methods that do not belong to you or depositing funds obtained through illegal activity.
• Accessing the platform through a VPN or proxy service to circumvent geographic restrictions.

Winkr monitors accounts continuously for unusual activity. Where prohibited activity is detected or suspected, we reserve the right to suspend access immediately while an investigation is conducted. During any investigation period, withdrawals from the account under review will be placed on hold.

9 Account Suspension and Closure

Winkr reserves the right to suspend or permanently close any account at its sole discretion. Common reasons for suspension or closure include:

• Breach of any of these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe when requested.
• Suspected fraudulent activity, money laundering, or use of stolen payment methods.
• Detection of multiple accounts linked to the same individual, device, or household.
• A self-exclusion request submitted by the account holder under our Responsible Gaming policy.
• Chargebacks or payment disputes filed against Winkr.

If your account is closed due to a breach of these terms, any balance remaining in the account may be forfeited. If your account is closed for reasons unrelated to a breach – such as a voluntary closure request – your available balance will be returned to your registered payment method after standard verification checks are completed.

You may request closure of your own account at any time by contacting Winkr support. If you are closing your account for responsible gaming reasons, please visit the Responsible Gaming page for self-exclusion options which provide stronger protections.

10 Responsible Gaming

Winkr takes its responsibility towards player welfare seriously. The platform provides the following tools to help players manage their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings. Once a limit is set, it takes effect immediately. Increases to limits require a 24-hour cooling-off period before coming into effect.
• Session Reminders: Configure notifications to alert you when you have been playing for a set amount of time.
• Self-Exclusion: Request a temporary or permanent self-exclusion period. During self-exclusion, you will not be able to log in, deposit, or receive promotional communications from Winkr.
• Reality Check: Enable regular pop-up reminders showing how long you have been playing and your net win/loss for the session.

If you feel that your gaming is becoming difficult to control, please use these tools or contact our support team. Gaming should be a form of entertainment. Never bet money you cannot afford to lose, and never attempt to chase losses by placing larger bets. For detailed self-management guidance, visit our Responsible Gaming page.

11 Privacy and Data

Winkr collects and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your information as described in that policy. Key points include:

• Personal data collected during registration and verification is used to manage your account, process transactions, and comply with security requirements.
• Transaction data including deposit and withdrawal history is retained as required for financial record-keeping.
• We do not sell your personal data to third parties. Data may be shared with payment processors and identity verification partners strictly for the purpose of completing transactions and verifying your identity.
• You have the right to request access to the personal data we hold about you. To do so, contact our support team.

For the full details of how your data is collected, stored, and used, please read our Privacy Policy.

12 Limitation of Liability

Winkr provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates reliably at all times, we do not guarantee uninterrupted access. Scheduled maintenance, technical faults, or circumstances beyond our control may result in temporary unavailability.

To the fullest extent permitted, Winkr is not liable for:

• Any loss of funds resulting from your failure to keep your account credentials secure.
• Losses arising from your reliance on information displayed on the platform, including odds, match statistics or game outcomes.
• Service interruptions caused by factors outside our reasonable control, including internet connectivity issues on your end.
• Any indirect, consequential, or special losses however caused.

Nothing in these terms limits our liability for fraud, gross negligence, or any other matter where limitation is not permitted by applicable law.

13 Changes to These Terms

Winkr may update these Terms and Conditions at any time. When we make material changes, we will update the "Last Updated" date shown at the top of this page. For significant changes, we may also send a notification to your registered email address or display an in-app notice.

Your continued use of the Winkr platform after any changes to these terms constitutes your acceptance of the updated terms. If you do not agree with the revised terms, you should stop using the platform and request closure of your account.

We recommend bookmarking this page and checking it periodically, particularly before making large deposits or placing significant bets, to ensure you are aware of the current terms that apply to your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to report a concern about your account, please contact the Winkr support team. Our support is available around the clock through the in-app chat and by email.

You can reach us at: [email protected]

For questions about responsible gaming tools, self-exclusion, or deposit limits, please visit our Responsible Gaming page where you will find step-by-step guidance on using the available features.

For frequently asked questions about deposits, withdrawals, bonuses, and account management, visit the FAQ page which covers the most common queries from Pakistani players.